About Us

We are an Australian family business so you can have confidence when shopping with us, as we're dedicated to delivering exceptional customer service and sell only quality products.

Returns

If you change your mind about your purchase and wish to return the item after receiving it, please contact us ASAP.

Please note that we can not refund any custom made items unless it is faulty or the incorrect item was supplied. Any returned item must be in a resalable condition.

Warranty

We value our customers and wish to make your purchase experience as enjoyable as possible. If something is wrong with your product on delivery, please do not hesitate to contact us for assistance.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Artful Creations warranty is as outlined above and does not limit or restrict your statutory rights under Australian Consumer Law.

Delivery

All of our products are dispatched from our warehouse in Melbourne, Australia, via Australia Post's Letter Service, Priority Mail, Parcel Post, Express Post or eParcel services.

All listed products are inclusive of delivery Australia wide.

We aim to dispatch all products within one business day after your full payment is made, however some custom orders may take 2 business days to complete. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will require a longer delivery time. If a tracking number is provided, please use it to track the delivery status of your order. Some products may be dispatched in more than one package.

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.

At this stage, we do not ship Internationally.

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